Refund policy

Because Bendigo's Western Jerky is a food product, we're unable to accept returns on opened or consumed items for hygiene and food safety reasons.

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery at westernjerky@outlook.com with your order number and a photo of the issue, and we'll arrange a replacement or refund.

Unopened, unused items in their original sealed packaging may be returned within 14 days of delivery for a refund, minus original shipping costs. You'll need your receipt or proof of purchase. Please contact us first at westernjerky@outlook.com before sending anything back — items returned without first requesting a return will not be accepted.

Returns should be sent to:
Bendigo's Western Jerky
10 Mcdowalls Rd, Area 51
East Bendigo, Victoria 3550
Australia

Refunds
Once we've received and inspected your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 10 business days. If more than 15 business days have passed since approval and you haven't received your refund, contact us at westernjerky@outlook.com.

Sale items and gift cards are final sale and not eligible for return.